Mrs & Mrs Products

Shipping Policy:

Turnaround

All orders are usually shipped within 2 working days, by second class post. However, please allow up to 14 days to receive your item.

If you require express delivery, please contact us before placing your order, to receive a quote.

Personalised Caricature cake toppers take a minimum of 3 weeks to be created. Please contact us at info@mrsandmrsproducts.co.uk to check availability for your date, before placing an order. We would advise you to place your order as far in advance as possible, to avoid disappointment.

Shipping Rates

The rate charged for the shipping of your order, depends on its content:

Cards and gift wrap are charged at £0.99

Small gifts are charged at £1.99

Larger, heavier items are charged at £3.99

Personalised Caricature cake toppers are charged at £15.00 and will be dispatched via special delivery

Returns:

How To Return An Item

Your item must be in its original unused condition to be returned. You must return the item within 14 days of your purchase. 

Mail your returned item to:

Mrs & Mrs Products
Stage 2 Business Centre
2 Dundas Close
Portsmouth
PO3 5RB

We will refund the full cost of your item, minus the postage and packaging.

Please ensure you obtain proof of postage from the Post Office, as lost items will not be refunded.

Please note that orders for personalised cards and gifts cannot be cancelled/refunded, as they cannot be resold.

Orders for Caricature cake toppers can be cancelled and refunded at any time up until their production. However, once work has commenced, no refund will be given. Please note that refunds will not be given for disputes on the likeness of the Cake Top Character. All characters are handmade and we strive to produce the most accurate representation based on the photographs and details you provide. Please ensure that your photographs submitted are clear, high quality, and recent. Please also specify the facial expression you would like your topper to have! 

In the unlikely event of a damage occuring, you may return the toppers for repair.